Road Vibes Driving School – Terms and Conditions
 

1. General Information

• All bookings, payments and communications are managed directly by Road Vibes Driving School (RVDS).

• Our instructors work under the direction of RVDS to deliver professional, safe, and supportive driving lessons.

• By booking a lesson, you agree to these Terms and Conditions.
   

2. Lesson Bookings and Payments

• Lessons can be booked through our website, office staff, or authorised instructors.

• Payment may be made before or at the start of your lesson, if agreed by the instructor or office team.

• All invoices are due within 7 days of issue. Overdue accounts may attract a $10 monthly fee.

• For online bookings made through our payment system (e.g. Stripe or Wix), you authorise RVDS to process payment for your lesson.
   

3. Lesson Cancellations and Refunds

• You may cancel or reschedule a lesson at least 24 hours before the scheduled time without charge.

• Cancellations made within 24–6 hours will incur a 50% charge of the lesson price.

• Cancellations within 6 hours or no-shows will be charged the full lesson fee.

• In case of a medical emergency or genuine unavoidable circumstance, please contact us as soon as possible. Proof may be required for a fee waiver.

• If a lesson is cancelled or delayed by RVDS or your instructor due to traffic, weather, illness, or vehicle issues, we’ll reschedule at no extra cost.
   

4. Lesson Packages and Gift Vouchers

• Package lessons are discounted bundles of pre-paid sessions.

• If you request a refund for unused lessons, completed lessons will revert to the single-lesson rate before calculating the refund.

• Gift vouchers are valid for 12 months from purchase, non-refundable, not transferable, and subject to the same cancellation terms as standard lessons.
   

5. During Your Lesson

• You must hold a current NSW Learner Licence (or equivalent overseas licence) and bring it to every lesson.

• Please wear flat, enclosed shoes suitable for driving.

• Mobile phones must be turned off during lessons.

• Arrive 10 minutes before your scheduled time. If you are late, the instructor may reduce your lesson time or charge in full.

• Lessons begin and end at the agreed pickup/drop-off location.

• Instructors may end a lesson early if they consider your driving unsafe, if you fail to follow instructions, or if you breach licence conditions.
   

6. Using Your Own Vehicle

• Your vehicle must be registered, insured, and roadworthy.

• The instructor will perform a basic visual check (tyres, lights, seatbelts, etc.) before the lesson, but this does not replace a professional mechanical inspection.

• You are responsible for maintaining valid insurance and fuel levels for your vehicle.
   

7. Fitness to Drive

• Instructors may assess your ability to drive safely at any time.

• If you are assessed as unfit or unsafe, the instructor may terminate the lesson immediately for safety reasons.

• Instructors will not enter into discussion about such assessments during the lesson. If you wish to provide feedback or raise a concern, please contact the Road Vibes office directly.
   

8. Liability and Safety

• While every effort is made to ensure safety, driving lessons involve real-road conditions and some risk.

• Road Vibes Driving School and its instructors are not responsible for injury, loss, or damage arising from unsafe driving, failure to follow instructions, or vehicle faults beyond our control.

• You agree to follow all instructions during lessons and take full responsibility for your conduct as a learner driver.

• If you use your own vehicle, you confirm it is covered by compulsory third-party and comprehensive insurance.
   

9. Privacy

• Road Vibes Driving School complies with the Privacy Act 1988 (Cth).

• Your personal information is collected only for lesson bookings, communication, training records, and internal administration.

• We do not share your personal data without your consent.

• For full details, please refer to our Privacy Policy available on our website.
   

10. Contact Us

If you have any questions about these Terms, cancellations, or feedback, please contact:
📞 02 3816 0949 or ✉️ info@roadvibes.com.au
Website: www.roadvibes.com.au
 

Summary

• Cancel >24 hrs: no fee.

• Cancel 24–6 hrs: 50% charge.

• Cancel <6 hrs or no-show: full fee.

• Vouchers valid 12 months.

• Wear safe shoes, bring your licence.

• Payment before or at start (as agreed).

• Emergencies considered fairly.

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Road Vibes Driving School –

 

Privacy Policy

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At Road Vibes Driving School (RVDS), we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and store your details when you contact us, book lessons, or use our services.

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1. What Information We Collect

We collect only the information we need to provide driving lessons and manage our services, including:

• Your name, contact details (phone, email, address)

• Licence information (learner licence number, expiry date)

• Booking details (lesson times, instructor name, location)

• Payment information (for processing lesson fees and receipts)

• Feedback or communications with us (emails, messages, or online forms)

If you apply to become an instructor or partner, we may also collect additional information for verification or compliance purposes.

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2. How We Collect Information

We may collect your information when you:

• Book a lesson online, by phone, or in person

• Communicate with us via website forms, chat, email, or social media

• Make a payment or redeem a voucher

• Provide feedback, testimonials, or participate in promotions

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3. How We Use Your Information

Your information is used only for legitimate business purposes, such as:

• Scheduling and managing driving lessons

• Sending reminders, confirmations, and updates

• Processing payments and issuing invoices

• Keeping training and progress records

• Improving our services and customer experience

• Responding to your enquiries and feedback

• Meeting legal and insurance obligations

We may use your contact details to send you information about new services or offers, but you can opt out of marketing at any time.

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4. Disclosure of Information

We do not sell or share your personal information with third parties for marketing purposes.
We may disclose your details only when:

• Required by law (e.g. to law enforcement or government authorities)

• Necessary to process payments through secure third-party platforms (e.g. Stripe, Wix Payments, PayPal)

• Shared with our authorised instructors for lesson delivery purposes only

All third parties we work with are required to handle your data in accordance with the Privacy Act 1988 (Cth) and maintain confidentiality.

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5. Data Storage and Security

• We store your information in secure electronic systems protected by passwords and restricted access.

• Only authorised staff and instructors can access your data.

• Paper records (if any) are stored in locked cabinets and destroyed when no longer needed.

• We take reasonable steps to protect your data from misuse, loss, unauthorised access, or disclosure.

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6. Accessing and Updating Your Information

You can request access to your personal information at any time by contacting us.
If any of your details are incorrect or outdated, we’ll promptly update them upon request.
Requests for access may require identity verification for security reasons.

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7. Cookies and Online Tracking

Our website may use cookies to improve user experience and website performance.
Cookies help us understand how visitors use our site (for example, which pages are viewed most often).
You can disable cookies through your browser settings if you prefer.

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8. Retention and Deletion

We keep your personal information only for as long as necessary to provide our services or meet legal requirements.
When information is no longer required, it is securely deleted or destroyed.

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9. Changes to This Policy

This Privacy Policy may be updated from time to time. Any updates will be posted on our website with the revised effective date.

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10. Contact Us

If you have any questions, complaints, or requests regarding your personal information, please contact us:

📞 02 3816 0949
📧 roadvibes21@gmail.com
🌐 www.roadvibes.com.au
📍 23 Norman Dunlop Crescent, Minto NSW 2566

We take all privacy concerns seriously and aim to respond to any enquiries within 10 business days.

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Road Vibes Driving School respects your privacy. We only collect the information needed to manage your lessons, process payments, and stay in touch. We never sell your data, and you can request updates or deletion at any time.